Diploma in
Customer Service Management
Master the psychology of consumer behavior and the art of service excellence. Elevate your professional profile with a globally recognized certification.
Limited Offer
60% OFF
Professional Diploma
Behavioral Insights
Understand the psychological triggers behind consumer decisions to create meaningful interactions.
CRM Proficiency
Learn to manage customer data effectively to drive retention and lifetime value using modern CRM tools.
Service Strategy
Design world-class service experiences that turn customers into brand ambassadors.
Our Expert Faculty
Learn from industry leading service professionals
Sayar Kyaw Zin
Instructor
Tr. Khine Zin Soe
Instructor
Dr. Thant Zin Htun
Chief Instructor
Tr. Ei Kay Khine Min
Instructor
Sayar Zin Min
Instructor
Course Outline
A comprehensive curriculum designed to transform you into a professional Customer Service Manager.
Customer Behavior Psychology
- Introduction to Consumer Behavior
- The Consumer as an Individual
- Attitudes & Social Influences
- Learning and Memory in Behavior
- Role of Emotions in Service
- Digital Environment Dynamics
Customer Relationship Management
- Introduction to CRM Strategy
- CRM Strategy and Frameworks
- Segmentation & Data Management
- Customer Acquisition & Retention
- CRM Technologies & Toolsets
Service Management Excellence
- Service Strategy and Core Design
- Service Marketing & Branding
- Service Quality Management (SQM)
- Managing Customer Expectations
- Optimizing Customer Experience (CX)
Includes Specialized Workshops in: Digital CX & Advanced CRM Tools
Why Study Service Management?
Watch our course introduction to see how mastering customer relationships can exponentially grow your business or career.
Ready to Become a Service Leader?
Join the next generation of customer service professionals. Enroll today for the March 2026 intake.